Wisely

IT Services

Secure.
Scalable.
Supported.

One team for your entire technology stack. Managed IT, cloud, connectivity, software development and cybersecurity, run from a single operations centre in Auckland and Sydney, with a specialist Media & Entertainment practice trusted by the world's largest studios.

MSSPTPN Accredited AssessorAWS & Azure Partner
Talk to our IT teamExplore M&E & TPN
Wisely IT Services
99.98%Uptime
1,284Threats blocked

Your Business

Fully Managed

Managed IT

Your IT, proactively managed

99.9%

Uptime SLA

We take full ownership of your technology environment. Continuous monitoring and unlimited support resolve issues before they disrupt your operations.

24/7 NOC monitoringUnlimited helpdeskPatch & vendor management
AKL · SYD · Global

Why Wisely

IT that keeps your business secure, scalable and supported.

  • A Managed Security Service Provider in our own right, not an IT firm reselling somebody else's security product.

  • TPN accredited assessors, a credential held by very few firms in this part of the world, earned in the most demanding content security environment there is.

  • Helpdesk, cloud, development and security under one roof, so nobody gets to say the problem belongs to another supplier.

  • Archiware certified partner for enterprise media archiving and storage management.

  • Auckland and Sydney offices supporting clients across both countries, with genuinely local people on both sides of the Tasman.

  • Consultancy and financial services in the same firm, for the problems that turn out not to be technical at all.

The Small Business IT Buyer's Guide, cover

Free Guide

The Small Business IT Buyer's Guide

What to actually look for when choosing an IT partner, the questions most businesses forget to ask, and the warning signs that a provider will not scale with you. Written by our team, based on what we see when we take over from an outgoing supplier.

  • How to evaluate managed IT providers beyond price
  • Questions to ask before signing a contract
  • Red flags that predict a painful handover

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FAQ

What businesses ask before switching

Can you work alongside our internal IT person, or is it all or nothing?
Alongside, and it is a common arrangement. An internal person who knows your business and your people is genuinely valuable, and replacing them with a helpdesk is usually a downgrade. What they rarely have is 24/7 cover, specialist security tooling, or a second opinion when something unfamiliar happens. We agree the boundary in writing so nothing falls between us, and so your person is not left wondering what they are still responsible for.
We already run Microsoft 365 and AWS. Will you make us change everything?
No. Migrating a working environment for the sake of standardising on our preferred stack is a cost to you and a convenience to us. We support what you have, and we will tell you plainly when something genuinely should move, with the reasoning and the number attached. The exception is anything unsupported by its vendor, which stops receiving security patches and becomes a liability regardless of how well it currently works. See Cloud services
How long does it take to move from our current provider?
The assessment takes days rather than weeks. The handover itself depends almost entirely on how well documented your environment is, which varies enormously, and on how cooperative the outgoing provider chooses to be. We plan for the uncooperative case: administrative access, licence ownership and domain control are the three things that cause delays, so we confirm where each of them sits before committing to a date.
What is actually included in managed IT, and what costs extra?
We scope that explicitly rather than leaving it to be discovered during an incident. Monitoring, patching, helpdesk and vendor liaison sit inside the agreement. Project work such as an office move, a cloud migration or a new application rollout is quoted separately, because bundling unpredictable project effort into a fixed monthly fee means either you overpay in quiet months or we under-deliver in busy ones. See Managed IT
Do you only work with Auckland businesses?
No. We are based in Auckland and Sydney and support clients across New Zealand and Australia, including multi-site organisations where the head office and the operational sites have very different needs. Most support is delivered remotely, which is how it should be, with on-site attendance where the problem is genuinely physical.

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